FREQUENTLY ASKED QUESTIONS

What are your business hours?

Our office hours are posted on our website and social media. While we strive to accommodate our clients, appointments are required for most services.

How quickly can I expect a response?

We aim to respond to all phone calls, text messages, emails, and social media inquiries within one business day. Messages received after business hours will be answered during the next business day.

Will I need a Good Faith Exam for every visit?

Not always. If you've previously completed a Good Faith Exam and your treatment plan remains appropriate, another exam may not be necessary unless required by your provider or state regulations.

What is your cancellation policy?

We ask that appointments be canceled or rescheduled at least 24 hours in advance. Late cancellations and no-shows may be subject to a cancellation fee.

Is there a grace period for appointments?

Yes. We offer a 10-minute grace period. Clients arriving more than 10 minutes late may need to be rescheduled to avoid delaying other scheduled appointments.

Can someone else use services or medications that I purchased?

No. All treatments and medications are prescribed specifically for the individual patient and are non-transferable.

Do you accept walk-ins?

Walk-ins may be accommodated when availability permits; however, appointments are strongly recommended.

Can I finance my treatments?

We offer Affirm and After pay.